Occasionally, you may run into issue that your audio doesn't sync up. That's because your bluetooth headphones, try to go back to wired headphones. If it didn't help, you may run into issues when your phone heats up if you have the battery saver mode enabled. Try turn off the battery saver mode. If you still have this problem – please contact us.

There is the list of the supporting smartphones:

Apple iPhone: 6, 6 plus, 8 plus, X, XS, XR, 11, 11 PRO. 
Xiaomi: Redmi (4A, Note 4, 5 Plus, 3S, 6 Pro, Y1, 5A, 4X, Note 4X, 6A, Note 6 Pro, Note 7,  Note 8T,) Mi (Note 2, 5S, 6, A3, 8, 8SE, Mix 2, Mix 2S, 8 Lite, 9T ).
Meizu: M (5, 5S, 8 Lite, 6S), Pro (6 Plus, 6S, 7), U10, U20, E2, C9, 15 Lite, 16, Note 8, Note 9, X8, 16th, 16X. 
Huawei: Mate 9 (Pro, Lite,Porsche Design), Mate 10 Lite, Y (3 II, 5 II, 6 Prime, 6s), Enjoy (6, 7Plus), P (9Plus,10 Plus, 8 Lite, Smart, 30), Nova 2 (Plus), Nova Lite, Nova 5T, Magic, GR3, Nova 3i.
Samsung: Galaxy J (1mini, 5 Prime, 7 Neo, 7Plus,), Galaxy A (8, 40, 50, 60), Galaxy C (5Pro, 7Pro), Galaxy On (5, 7), Galaxy S7 (Active, EDGE),Galaxy S (10e, 9, 20, 8+), M20, Note 10, Leader 8.
Honor: 5 (A, C-Europe), 6 (A, C, C Pro, X), 7(A, A Play, A Pro, C), 8 (Lite, Pro, A Pro, S), 9 (Lite), 4C Pro, V8, 20 Lite, 20 Pro, 10i, 10 Premium.
HTC: Desire (10 Lifestyle, 10 Pro, 630, 828, 12+), One (A9S, S9, X9, X10), U (Play, Ultra, 11 Plus, 12 Plus, 19e).
⚡️ COMPATIBLE WITH ALL SMARTPHONES: Sneba virtual reality headsets 3D VR glasses cardboard work with smartphones and mobile devices like iPhone 7/6 plus/6/5s/5c/5 Samsung Galaxy s5/s6/s7/note4/note5/edge Google Pixel and Other 3.5 – 6.3 smartphones iOS/ Windows /Android like LG Huawei HTC Nexus Sony to bring you a totally immersive visual 360 experience. Boasting HD optimization and 3D gaming support you’ll put yourself right into the action with games movies and more!
⚡️ EASY FD OD ADJUSTMENT: Gaming and watching movies in VR boxes works best when your eyes properly align with the screen box. That’s why our VR Glasses offers FD and OD adjustments wide FOV to expand the viewing angle and perfectly match focal distance and unilateral myopic alignment for reduced distortion.
⚡️ REVOLUTIONARY OPTICAL SYSTEM: It completely eliminates vertigo. Virtual reality headset is suitable for everyone, even including those who have myopia. Pupil settings for the best 3D experience. 3D vr headset has innovative design, comfortable super lighter weight, wearable and adjustable straps for flexible wear.
⚡️ ERGONOMIC DESIGN: The adjustable strap of VR Goggles is made of lightweight material which can decrease up to 30 of pressure around your eyes and on your head, providing you a more comfortable feeling. This Flexible and adjustable headband is suitable for different people, its extremely soft and thick foam is perfect long time use.
⚡️ ENJOY APPS GAMES LIKE NEVER BEFORE: You can download over 1000 of vr apps from Apple Store and Google Play – for FREE. You can also enjoy fully interactive 3D videos from YouTube or dedicated VR websites. Immersing into fascinating 360° Videos Games have never been easier.

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